Every item in our store is made specifically for you. When you place an order, your item is produced on demand, just for you. We don’t hold inventory. As a result, we’ve designed our policy to be as fair and straightforward as possible within that model. Sizing & Change of Mind Returns All returns are subject to a fixed processing fee per item of $10.00. The processing fee will be deducted directly from your final refund. Returns must be received by us in a new or unused condition in order to qualify. The item must be unworn, unwashed, and in its original condition. Return shipping is the customer's responsibility. We always offer free standard shipping on new purchases, but we do not cover return shipping. We highly recommend using a trackable shipping service. Once we receive and inspect the returned item(s), you will be notified by email. All return requests for sizing or change of mind must be submitted within 30 days of your delivery date. We’re unable to accommodate requests made after this window. *Please note that items with general wear, wash damage, or that are not in their original condition are not eligible for a return or refund. Exchanges on Damaged - Defective - Wrong Items Because every item is made to order, we take quality seriously. If you receive an item that is damaged, has a manufacturing defect, or is the wrong item, we sincerely apologize and will make it right. In such cases, the processing fees above do not apply, and we will gladly issue a 100% free replacement. To submit a defect/wrong item claim, email info@eoanu.com within 7 days of delivery with: Photos of the damaged or incorrect item Your order number Any additional details about your order To initiate a return or exchange or if you have any questions at all, contact us at info@eoanu.com and we’ll walk you through the process. info@eoanu.com.